These Terms of Service (“Terms”) govern your engagement with Shield Labour Solutions (Pty) Ltd (“we,” “us,” or “our”) and our services, including Labour Law Retainer, POPI Compliance Retainer, Ad Hoc Legal Support, and upcoming services such as Workplace Skills Plans and COIDA/UIF compliance. By using our services or website, you agree to these Terms. If you do not agree, please do not use our services.

1. Services

We provide labour law and compliance services, including:

• Labour Law Retainer: Support for disciplinary hearings, retrenchments, CCMA representation, and compliance advice, including four free compliance posters upon joining.
• POPI Compliance Retainer: Guidance on information officer registration, PAIA submissions, and training for POPI compliance.
• Ad Hoc Legal Support: Case-by-case labour law assistance, starting at R980 per consultation.
• Upcoming Services: Workplace Skills Plans, ATR submissions, COIDA, and UIF compliance (availability to be confirmed).

Services are subject to availability and may require a signed agreement outlining specific terms, fees, and deliverables.

2. Client Responsibilities

To ensure effective service delivery, you agree to:

• Provide accurate and complete information relevant to your service needs.
• Respond promptly to our requests for information or approvals.
• Comply with applicable laws and regulations in your business operations.
• Pay all agreed fees on time as outlined in your service agreement.

3. Fees and Payment

Fees for services vary based on company size and service type (e.g., monthly retainers or ad hoc consultations). Payment terms will be specified in your service agreement. Late payments may incur additional charges or result in service suspension. All fees are non-refundable unless otherwise stated in your agreement.

4. Confidentiality

We treat your business and personal information with strict confidentiality, as outlined in our Privacy Policy. You agree to keep confidential any proprietary information we share during service delivery.

5. Limitation of Liability

We provide professional advice and support based on our expertise and South African law. However, we are not liable for:

• Outcomes of legal proceedings (e.g., CCMA or Bargaining Council decisions).
• Losses arising from your failure to follow our advice or provide accurate information.
• Indirect or consequential damages, such as loss of profits or business opportunities.

Our liability is limited to the fees paid for the specific service provided.

6. Termination

Either party may terminate services as outlined in your service agreement, typically with written notice. Upon termination, you remain responsible for any outstanding fees. We may terminate services if you fail to meet payment or other obligations under these Terms.

7. Intellectual Property

All materials provided by us, including compliance posters and written advice, remain our intellectual property unless otherwise agreed. You may use these materials solely for your business’s compliance needs during the service period.

8. Governing Law

These Terms are governed by the laws of South Africa. Any disputes will be resolved in the courts of Gauteng, South Africa.

9. Changes to These Terms

We may update these Terms to reflect changes in our services or legal requirements. Updates will be posted on this page with the revised date. Continued use of our services after updates constitutes acceptance of the new Terms.

10. Contact Us

For questions about these Terms or our services, please contact us:

• Email: info@shieldlabour.com
• Phone: 071-129-8863
• LinkedIn: Click Here

Shield Labour Solutions (Pty) Ltd
20 Cedar Street, Balmoral, Bryanston, 2191